Overview: Wage theft is a critical challenge immigrant day laborers face every day. Organizations like Make a Road NY and La Colmena are champion advocates for immigrant communities. Both organizations took the initiative to develop a wage theft tool (¡Reclamo!) with a network of attorneys and engineers at PBN. Before moving into development, Ángel consulted the team with a redesign version 2.0 by providing user experience layouts, a mobile version, and a branded user interface design. The web app is currently in the development phase.

Partnerships: Pro Bono Net (PBN), Make the Road New York (MRNY), and La Colmena
Role: UX/UI Consultant
Team size: 10+

Desktop Screen Samples

The web app tool supports community advocates with a simple case management system to more efficiently report wage theft claims to the Department of Labor. The web app UX provides guided questions to interview community members impacted by wage theft.

The first version was successfully prototyped and assessed. Feedback from testing helped inform the version 2.0 objectives.

Working with community advocates, PBN and Ángel facilitated a human-centered design workshop to refine the user experience screen layouts and surface a culturally relevant visual design system.